diagnostic

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Many organisations jump straight into solutions: new systems, AI tools or training.

But when the problem isn’t properly understood, decisions become feature-led and inconsistent.

That makes change harder and impact weaker.

This work focuses on understanding your organisation: what you are trying to achieve, how the work happens, where capability gaps and friction points exist, and what success for you should look like in practice.

At the centre of this is a practical skills gap analysis. This is not a complex HR exercise. It’s a focused, business-led process that: 

• identifies the capabilities required for your priorities;
• assesses current skills and confidence;
• pinpoints the gaps that matter most;
• links those gaps directly to business outcomes and decisions.

All work is underpinned by the Discovery & Adoption Framework. 

Without clarity, poor procurement decisions based on features are made and training becomes generic and disconnected from real work. Technology and AI adoption programmes struggle to gain traction.

With clarity, initial effort is targeted at the highest-impact skills gaps, capability development is aligned to business goals, and technology investment decisions are grounded and defensible.

This is a lightweight, structured process designed for SMEs. 

Diagnostic involves:

• stakeholder conversations and workshops;
• short skills and workflow analysis;
• simple tools (e.g. skills matrices, role-based capability mapping);
• prioritisation of gaps linked to business risk and opportunity. 

The focus is always on practical insight, not perfect data. 

1. A clear, shared understanding of your current state.
2. A prioritised view of capability and skills gaps.
3. Alignment across stakeholders.
4. Practical next steps grounded in your context.
5. An interative process to retain and embed.

Diagnostic work is usually a short, focused piece of work and starts from around £1500, depending on scope and number of stakeholders.

Final cost depends on your organisation, scope and level of support required. This is always agreed clearly upfront.